Communications

Configure SMS notifications sent to patients during each status change in the at-home testkit order lifecycle.

Communication for patients is done via SMS for At-home Testkit orders. Customers have the following options when setting this up:

• Default - SMS communications are enabled.
• Disable - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

You can enable or disable SMS individually through the Junction Dashboard, under the Team Settings section.

Default Communications

SMS Messages

A table of the Order Status and default SMS is provided below:

Order Status	Default Message
ordered	Hey receiver_name, your order for the team_name health kit has been placed! We’ll update you with where it is in the process via messages :)
transit_customer	Your order for the team_name test kit is in transit, and should be arriving by eta.
out_for_delivery	Your order for the team_name test kit is out for delivery, and should be arriving by today.
delivered_to_lab	Your test kit has arrived at our labs. We’re processing your sample now!
completed	The lab has finished processing your test kit, your results should be ready soon :)
cancelled	Hey, your order for the team_name test kit has been cancelled. If this is by accident, please contact support.

SMS Texts are customizable, and can be enabled or disabled individually.

Emails

We do not send emails for At-home Testkits.

Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications using the Webhook events described previously.